Refund policy

REFUND & RETURN POLICY

At Rluxcart, all purchases are subject to the following refund terms. By placing an order, you agree to this policy.

1. ORDER ACCEPTANCE & FINAL SALE CONDITIONS

Once an order is successfully placed and processed, it is considered final and non-cancellable, as products are sourced and fulfilled through third-party suppliers. Cancellations are only possible before order processing begins.

2. ELIGIBLE REFUND CASES

We offer refunds or replacements only under the following conditions:

  • Product received is damaged or defective
  • Wrong item delivered
  • Item is significantly different from description
  • Order is not delivered within 15 business days

All claims must be submitted within 7 days of delivery with valid proof.

3. PROOF REQUIREMENT (MANDATORY)

To process any claim, customers must provide:

  • Clear unboxing video (starting before opening the package)
  • Supporting photos of the issue
  • Order details

Claims without proper proof may be rejected.

4. NON-REFUNDABLE SITUATIONS

Refunds will not be provided for:

  • Change of mind / no longer needed
  • Minor color, size, or design variations
  • Delays within the stated delivery window (3–15 days)
  • Incorrect address or failed delivery attempts
  • Refusal to accept the order

5. RETURN CONDITIONS

  • Returns may be required only if approved by our team
  • Return shipping costs are generally borne by the customer
  • Items must be unused and in original condition

We reserve the right to offer partial refunds without return where applicable.

6. REFUND PROCESSING

  • Refunds are processed only after verification and approval
  • Timeline: 5–10 business days to original payment method
  • Shipping, COD charges (if any), and processing fees may be non-refundable

7. FAILED / LOST DELIVERIES

  • If tracking shows “delivered,” it is considered successfully fulfilled
  • Customers must contact the courier for final-mile issues
  • We will assist, but refunds are not guaranteed in such cases

8. THIRD-PARTY SUPPLIER CLAUSE

Rluxcart operates as a sourcing retailer and does not manufacture products. All products are fulfilled via third-party suppliers. Refunds, replacements, or resolutions are subject to supplier validation. However, we will actively support customers to reach a fair resolution.

9. CHARGEBACK & DISPUTE POLICY

By making a purchase, you agree to contact us first at contact@rluxcart.com before initiating any chargeback. Filing a chargeback without contacting us may be considered a violation of this policy. We reserve the right to:

  • Provide evidence (order confirmation, tracking, proof of delivery) to payment processors
  • Dispute fraudulent or invalid claims

10. CONTACT SUPPORT

📧 contact@rluxcart.com

Response time: 2–5 business days